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How To Fix Student Attendance

How to Fix Student Attendance

Back in the day, there was one group you could count on to be at the game and stick with you ‘til the end: students. The good news is that yesterday’s students are today’s involved alumni. The bad news is that when you look at the student section today, it’s looking a little thin…and sometimes practically empty by the time the final score is up. 

You’re not alone. A Wall Street Journal study of stadium turnstile records showed that student football game attendance decreased by about 7% between 2009 and 2013. In contrast, total average attendance decreased less than 1% during that same time period.

So what gives? Why is student attendance down?

There are a lot of other options.
Game day isn’t the only game in town. You’re competing with a variety of other entertainment choices. And remember, you’re asking students to pay for tickets out of their limited beer and pizza money and sit in uncomfortable seats in a venue where most of them can’t drink. If you want them to be there and stay there, you better make it good.

There’s not enough connectivity.
And that’s a problem. 53% of Millennials would rather lose their sense of smell than their technology. No joke. So being able to connect during the game and feeling connected to the team are both really important. If you don’t offer stadium wi-fi and opportunities for students to feel connected both digitally and in-person, don’t be surprised at lower attendance numbers.

There’s no reason to stay.
According to a recent study commissioned by NACMA and the University of Oregon’s Warsaw Sports Marketing Center, almost a quarter of students say they’ve left a game before it’s 75% complete. You’re not keeping their interest long enough for them to stick around.

Here’s the real question: what can you do about it?

The best defense against declining student attendance is a good offense. You’re competing with countless other ways students could be spending their time, and going to a game is a pretty big time commitment. Especially when you consider this fun fact: a goldfish has a longer attention span than the average student. To capture and keep students’ interest, you need to get aggressive with your marketing efforts.

Get social.
Driving engagement through social media before, during, and after the game can help you boost your numbers.  The NACMA study showed that students who follow a team on social media channels such as Facebook, Twitter, Snapchat and Instagram are more likely to attend three or more home games than those who aren’t engaged on social media. Think about how you can use social media to hype the game experience ahead of time and make being there live more exciting than watching the game from their home or dorm room.

Go deeper.
Being a fan isn’t just about attending the game or talking about it on social media, it’s about feeling a real sense of connection to the team. To forge a deeper bond, you have to offer content that goes deeper: showcase fan culture, give a behind-the-scenes peek at practice or other team events, share candid player or coach interviews, recognize new recruits, or even make student fans the star of the show sometimes. Comedy and movie-style content resonates particularly well with Millennial fans – who also happen to watch a lot of YouTube.

Make it worth staying for.
Seeing the last few minutes of the game isn’t incentive enough for a lot of students. While giving away freebies like t-shirts is a good start, you need to look for other ways you can make the end of the game exciting and rewarding for students. Consider options like a post-game party or concession discounts. The NACMA study found that loyalty programs and player meet and greets were big draws for students. When the final minutes count down, the game might be over for the players but it’s not over for you as a marketer. If you walk away after halftime, your student section will too. Make every engagement opportunity count.

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